GBet Max Privacy Policy

01 Introduction

GBet Max ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all users who access or use the GBet Max platform at gbet-max.app. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal information in connection with your use of GBet Max.

This Privacy Policy applies to all GBet Max users, including registered members, visitors to the GBet Max website, and users of the GBet Max mobile application. By registering on GBet Max, accessing the platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein.

This Privacy Policy should be read alongside the GBet Max Terms & Conditions and Responsible Gaming Policy, which together form the complete agreement governing your use of the GBet Max platform.

02 Data Controller

For the purposes of applicable Philippine data protection law, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, GBet Max acts as the data controller in respect of the personal data collected through the GBet Max platform.

As data controller, GBet Max determines the purposes and means of processing your personal data. We are responsible for ensuring that your data is handled in accordance with applicable law and the commitments set out in this Privacy Policy.

03 Personal Data We Collect

GBet Max collects the following categories of personal data from users of the platform:

3.1 Identity & Contact Information

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Philippine mobile number
• Email address
• Residential address (province, city, barangay)
• Government-issued ID details (e.g., Philippine passport, driver's license, SSS/UMID card number)

3.2 Financial Information

• GCash or PayMaya account number (mobile wallet)
• Bank account details (BPI, BDO, Metrobank) where applicable
• Transaction history, including deposits, withdrawals, and betting activity
• Source of funds information where required for compliance purposes

3.3 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, login timestamps, and platform activity logs
• Pages visited, games played, and features accessed on GBet Max
• Cookies and similar tracking technologies (see Section 8)

3.4 Communications Data

• Records of your communications with GBet Max customer support
• Feedback, complaints, and survey responses submitted through the platform
• Promotional preferences and marketing consent records

04 How We Collect Your Data

GBet Max collects personal data through the following means:

• Registration: When you create a GBet Max account, you provide us with your name, date of birth, contact details, and other required information.
• Identity Verification (KYC): When you submit documents to verify your identity before withdrawals are processed, we collect copies of your government-issued ID and supporting documents.
• Deposits & Withdrawals: When you make financial transactions on GBet Max, we collect payment method details and transaction records.
• Platform Use: As you navigate and use GBet Max, we automatically collect technical and usage data through cookies, server logs, and similar technologies.
• Customer Support: When you contact our support team via chat or email, we collect and retain records of those communications.
• Promotions: When you participate in GBet Max promotions, competitions, or surveys, we may collect additional information relevant to those activities.

05 How We Use Your Personal Data

GBet Max uses the personal data we collect for the following purposes:

GBet Max will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by applicable Philippine law.

06 Legal Basis for Processing

GBet Max processes your personal data on the following legal bases under the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations:

• Contractual Necessity: Processing is necessary to perform our obligations under the GBet Max Terms & Conditions, including account management, payment processing, and service delivery.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including anti-money laundering requirements, gaming regulations, and tax obligations.
• Legitimate Interests: Processing is necessary for GBet Max's legitimate interests, including fraud prevention, platform security, and responsible gaming monitoring, provided those interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time by contacting our support team or updating your account preferences.

07 Data Sharing & Disclosure

GBet Max does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

7.1 Service Providers

GBet Max engages trusted third-party service providers to assist in operating the platform, including payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), identity verification providers, cloud hosting services, and customer support tools. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

7.2 Regulatory and Law Enforcement Authorities

GBet Max may disclose your personal data to Philippine regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory directive. This includes disclosures required under the Anti-Money Laundering Act (AMLA) and applicable gaming regulations.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of GBet Max's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

08 Cookies & Tracking Technologies

GBet Max uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session, and collect usage analytics. The following types of cookies are used on GBet Max:

• Essential Cookies: Required for the GBet Max platform to function correctly. These include session cookies that keep you logged in and security cookies that help protect your account. These cannot be disabled.
• Analytics Cookies: Used to collect aggregated, anonymised data about how users interact with GBet Max, helping us identify areas for improvement. This data does not identify you personally.
• Preference Cookies: Used to remember your platform settings and preferences, such as language and display options, so you do not need to re-enter them on each visit.
• Security Cookies: Used to detect and prevent fraudulent activity, including bot access and account takeover attempts.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the GBet Max platform. For more information on managing cookies, refer to your browser's help documentation.

09 Data Retention

GBet Max retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:

• Account Data: Retained for the duration of your active GBet Max account and for a minimum of five (5) years following account closure, in accordance with applicable Philippine regulatory requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required under Philippine anti-money laundering regulations.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Communications Data: Customer support records are retained for a minimum of two (2) years from the date of the last communication.
• Technical & Usage Data: Log data and analytics are retained for up to twelve (12) months, after which they are anonymised or deleted.

Where GBet Max is required by law to retain data for a longer period, we will do so. Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised.

10 Data Security

GBet Max implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• Encryption: All data transmitted between your device and the GBet Max platform is encrypted using industry-standard TLS (Transport Layer Security) protocols.
• Access Controls: Access to personal data within GBet Max is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Secure Storage: Personal data is stored on secure servers with appropriate physical and logical access controls.
• Fraud Monitoring: GBet Max employs automated systems to monitor for suspicious activity, unauthorised access attempts, and potential data breaches.
• Regular Security Reviews: Our security practices are reviewed and updated regularly to address emerging threats and vulnerabilities.

11 Your Data Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, you have the following rights in relation to your personal data held by GBet Max:

• Right to Be Informed: You have the right to be informed about how GBet Max collects, uses, and processes your personal data, as set out in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data GBet Max holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact the GBet Max support team. We will respond to all verified data privacy requests within thirty (30) days of receipt. We may need to verify your identity before processing your request.

12 Children's Privacy

The GBet Max platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine law governing casino-style gambling. GBet Max does not knowingly collect personal data from individuals under the age of 21.

If GBet Max becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on GBet Max, please contact our support team immediately so that we can investigate and take appropriate action.

13 Changes to This Privacy Policy

GBet Max reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we process your personal data, GBet Max will notify registered users via email or an in-platform notification prior to the changes taking effect. Your continued use of the GBet Max platform following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how GBet Max protects your personal data.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way GBet Max handles your personal data, please contact our Data Privacy team. We are available 24 hours a day, 7 days a week.

For questions about responsible gaming tools and self-exclusion, please visit our Responsible Gaming page. For the rules governing your use of the platform, please review our Terms & Conditions.